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Southern Swells
Frequently Asked Questions
What brand of shirts will I get from Flash Sale Friday?
We use four different brands of shirts. Due inventory challengesΒ we have to use more than one supplier in order to have sufficient stock. When you place your order for FSF, please understand that you may get two different brands of shirts/onesies. Not because I want to switch it up on you, simply because one supplier had one of your sizes and another supplier had the other. We are buying what is available to us and there is no way for us to know which supplier we will be using each week. I wish I could pick which brand I use for every FSF, but it is simply impossible. I cannot control what each supplier has in stock each week.
Why are my shirts different sizes?
Each brandsβ sizing runs a little different and this, too, is out of my control.You will find the sizing charts for each manufacturer on our website. Southern Swells is not responsible for sizing errors. Please be sure to check each manufacturersβ sizing chart before placing your order. No two brands are the same.
Why are my shirts different shades of white?
Just like sizing is different for each manufacturer, so are their shades of white. This means that you may receive two different shades of white within your order. We use very high end blanks and the quality is top notch with all of our brands. We always try to use 100% cotton shirts; however, due to stock, this may not always be possible. If we are unable to get 100% cotton, you will receive a cotton/polyester blend. The cotton/polyester shirts are a little softer and a little thinner; however, the quality is still amazing. The print on a polyester/cotton blend shirt is also a little lighter than it is on the 100% cotton shirt. Does that mean that the quality is less? Absolutely not!It just means the print comes out a little bit lighter due to the fabric. Unless you put the two side by side, you would never see the difference. The quality is still top notch, no matter which shirt you get. Southern Swells willnotbe issuing refunds due to size differences per brand or differences in fabrics. We all have our favorite brands, but again, I have to order what is available to me.
Why are my girl shirt sleeves different?
Depending on what is in stock you may receive a ruffle sleeve, puff sleeve or flutter sleeve. I do not randomly pick each week, I get what is available to me.
Can I change my Flash Sale Friday order once it is placed?
No. Due to the number of shirts printed each week and in order to keep our turnaround time at three weeks, we have to get our FSF list made and sent to our artist ASAP. For this reason we are not able to make order changes once you complete your purchase. This includes size changes, choosing the wrong design number, misspelling of names, entering the wrong initial order, etc.Southern Swells will not issue refunds if you enter the above information incorrectly. PLEASE double check your order BEFORE you check out.
How do I enter my monogram for Flash Sale Friday?
Always enter the letters EXACTLY as you want them to appear on the shirt. Please do not leave the initial box blank and list our your name in the notes section. This will ensure that your initials are exported correctly to our list that is sent to our artist. Please see βorder of monogramsβ below if you arenβt sure what the standard monogram order is.
Order of Monograms:
GIRL monogram First, Last, Middle
BOY monogram First, Last, Middle
Boy STACKED initials First, Middle, Last
Southern Swells will not be issuing refunds or remakes due to entering monogram information being entered incorrectly. Please be sure to double check your order before submitting it.
Can I change a Flash Sale Friday design?
No. I know some of you want a blonde haired ballerina instead of a brown haired ballerina or a blue tractor instead of a red tractor, etc. As much as I would love to do this for each and every one of you, I cannot change the prints available on Flash Sale Friday.
Can I change the FONT of a Flash Sale Friday design?
No. If you wish to purchase a boy design for a girl you may enter your childβs name in the personalization box: Chandler βgirl fontβ and the artist will know to create your design with a girl font. The font chosen is 100% at the discretion of Southern Swells.Β Β
Can I order a past design on this weeks Flash Sale Friday?
Unfortunately, you cannot combine past and current FSF. If there is a design you would like from a previous FSF, please message us and we will get you taken care of!
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Flash Sale Fridayβ’ ... What is it??
EVERY FRIDAY FOR ONLY 24 HOURS!! Sale starts at midnight.
We print all of our shirts on state of the art Direct to Garment printers. The print is vibrant and will last a lifetime! Each shirt gets its own file made, and is printed by hand in our wear-house.
We offer the cutest seasonal (and non-seasonal) designs each week that you can personalize with a name, saying or quote of your choice. Get creative! We love to see the new sayings and names that come through the shop each week. We are not able to change the design itself (colors of the design, etc.). The wording you choose will go under the design that you select!
We have perfected our process when it comes to printing, packaging, and shipping your FSF items. While our turnaround time for FSF is 3-4 weeks, we always offer each season well in advance to make sure you and your babies have shirts in time for each holiday and in time for those adorable Facebook and Instagram pictures!